Shipping Policy

Last updated: August 24, 2026

Shipping Destinations

We currently ship orders within the United States only.

We do not currently offer shipping to international destinations. We may expand our shipping destinations in the future.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

During periods of high order volume, holidays, promotions, or other circumstances outside our reasonable control, processing times may take longer.

Shipping Times

After your order has been processed and shipped, orders are generally expected to arrive within 14 business days in the United States.

Delivery times are estimates and may vary depending on the destination, product availability, fulfillment location, shipping carrier, holidays, weather, or other circumstances outside our reasonable control.

Because we use third-party suppliers and fulfillment partners, including dropshipping providers, certain products may have different processing or delivery times.

If an order contains multiple products, items may arrive in separate packages and may have different tracking information.

If we become aware that your order cannot be shipped within the applicable timeframe, we will contact you and provide any options required by applicable law.

The estimated delivery timeframe does not include the order processing period described above.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, shipping method, order size, and fulfillment location.

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed at checkout or on the relevant product page.

Tracking Information

Once your order has been shipped, you will receive tracking information when it is available.

Please allow some time for tracking information to become active after the tracking number has been provided.

Tracking information is provided by the applicable shipping carrier and may not update immediately after shipment.

Delays

Delivery dates and shipping times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, transportation disruptions, incorrect or incomplete addresses, or other unforeseen circumstances.

If we become aware that your order cannot be shipped within the applicable timeframe, we will contact you and provide the options required by applicable law.

We do not guarantee a specific delivery date unless a specific delivery date is expressly stated and guaranteed at checkout.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the applicable carrier.

You should also contact us at support@nuvovashop.com so that we can review the shipment and determine whether additional assistance is available.

If a package is confirmed as delivered to the address provided at checkout, we cannot guarantee a refund or replacement. However, we will make reasonable efforts to investigate the situation with the applicable carrier or fulfillment partner.

If a package is confirmed to have been lost in transit, we will review the circumstances and determine whether a replacement or refund is appropriate, subject to applicable law and our Return & Refund Policy.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has been submitted because orders may be processed quickly by our fulfillment partners.

If an order has already shipped to an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is possible.

Returned or Undeliverable Packages

If a package is returned to the sender or fulfillment partner because of an incorrect address, insufficient address information, refusal of delivery, or failure to claim the package, we will review the circumstances and available options with you.

Additional shipping charges may apply if the customer requests that an eligible order be reshipped.

Third-Party Fulfillment

We may use third-party suppliers, manufacturers, fulfillment providers, and shipping carriers to process and fulfill orders on our behalf.

As a dropshipping business, products may be shipped directly from a third-party supplier or fulfillment facility rather than from a location operated directly by us.

This may result in different shipping times, separate packages, or different tracking information for items within the same order.

We remain your point of contact for customer service regarding your order.

Shipping and Our Return Policy

Shipping terms are separate from our Return & Refund Policy.

For information about eligible returns, return shipping costs, refunds, damaged or defective products, and other return-related matters, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping or your order, please contact us at:

NuvovaShop

Email: support@nuvovashop.com

Phone: 786-510-6856

Address: 9601 SW 142nd Ave, Miami, FL 33186, United States